Le Bellevue Caen - Basse Normandie, France 

très bonne situation dans caen. chambres studios spacieuses et confortable; propreté excellente. idéal famille. mérite même une étoile de plus.

When we arrived at the hotel, they could not locate our five day reservation. Since I had booked a two room apartment for two persons, I had a bad feeling that they had rented it to a group of up to six persons and generated a much larger fee. When they located my reservation which they said an employee had failed to print out, they distanced themselves from the fact and stated that they would help us out, as if it was our fault. However we were required to move to three separate rooms. While we were out the second day they moved our luggage to a tiny room next to the noisy front desk that had a window facing headlights of cars entering the hotel. When we objected they offered a better room. It was a holiday weekend and we never got the two room apartment. The final room for three nights was nice.