Courtyard Marriott City Center - Charlotte, USA     

I was in town to see a concert. We chose the Courtyard City Center for it's excellent location. We walked to dinner and had no problem finding a taxi when we needed one after the concert. The beds were very comfortable and each queen size bed had 4 pillows a piece plus there was an extra one in the dresser. The room had an ironing board and iron. No refrigerator. Ice makers are on each floor. The pool itself is a little small but the area around the pool is big. Our room was $119 a night plus $10 for parking. All in all, I think it was a good value.

My husband travels for business nearly once a month and the kids and I go with him whenever we can. A few years ago we switched to staying only at Marriott because their beds are the most comfortable. (I have some major scarring on my back and I get very sore.) We checked into our room on the second floor and unpacked. When it was time for bed I noticed the beds were thin and lumpy. I could feel springs everywhere. There wasn't even a pillow top on the mattress. I didn't sleep any the first night, so we asked politely if there was anything they could do about the beds. They looked at us like we were the lowest of the low and stated all they could do was put blankets (not feather, but velour) underneath us. They came and put it on ONE bed (after several requests) not very nicely. It didn't help much. I cried, then got mad and contacted customer service at Marriott. On our last night, they offered to either move us to a new room or give us 5,000 extra points. At $200 per night, this isn't much compensation and was too little too late. I agree with the other traveler, stay at the Omni instead.