Ramada Plaza Palm Grove - Mumbai, India 

This is my second stay at this Hotel. Since my last visit last year, the hotel has greatly improved. I also emailed ahead of my arrival just to ensure that last year's "hitches" didnt recur. 1. They can take a cash deposit for security and extras instead of swiping your credit card and closing your bank account for a couple of months. 2. Remind them the day before you arrive to pick you up from the airport, and if you can, ask someone to call them while you are in the air just to make double sure. Service remains great. Food is satisfactory, good but nothing out of the ordinary. If you are looking for a good, clean place to eat with basic good food, just cross the road - there is a great family restaurant there serving very fresh food and great fruit shakes. The hotel is on Juhu beach - a nice place to walk in the evening if you have the time and want to pick up some trinkets. Dont eat the food at the colourful stalls on Juhu unless you want to ruin your visit, even if they are very tempting ! Rooms are spacious and very clean. Room service is either too prompt or too slow, but again, very satisfactory. If you want to dry clean or clean clothes, make sure that you tell them to use quality laundry products - otherwise the clothes they return to you will really stink of chemicals.... Take a shave at their salon - its a wonderful way to start the day, and if you can fit in a head massage..... well life looks different ! The internet room is fine, a little slow but fine. I think they charge guests to use the stations there, but if you were just looking for a game result then I think that they dont charge you a dime. All in all, this time round at the Ramada was fine and I will return there next year G-d willing.

I stayed at the Ramada Palm Grove for 4 weeks - yes 4 weeks - on business, so I think I am well qualified to comment on the hotel and staff - more so than some of the people who have only stayed one night. The staff throughout the hotel are some of the best I have come across in my travels around the world - and I travel a lot. Being a 'long stay' guest, I was invited to a cocktail party once or twice a week - with complimentary drinks and delicious snacks. This was also a great opportunity to chat to senior members of staff in an informal setting. I felt that my opinions were valued and noted. The food was very good, and reasonably priced, both in the buffet restaurant and in the Chinese restaurant. Excellent service from restaurant, bar, room service and reception staff. I left a note for my room service lady that I had lost an earring - she found it down one of the corridors, and returned it to my room with a kind note. Rooms spacious, all clean and regularly maintained. Internet a little sporadic, but I didn't have to pay when it wasn't working. Pool was shabby and needs a coat of paint and a few plants. The smell by the pool noted by a previous resident in this website comes from the beach and is not the responsibility of the hotel. Location is good for the airport, but a LONG way from the centre of Mumbai. Juhu itself is a pretty downmarket place, colourful but with only basic shops. It does not have much 'upmarket' Bollywood glamour that I could see! Overall I really enjoyed the stay - I got to know most of the staff during my long stay, and I would certainly recommend this hotel very highly.