Best Western Royal Zona Rosa - Mexico City, Mexico     

I just returned with my family and another family - friends of ours who stayed in the room next door. We all woke up yesterday morning and were covered in mosquito bites! My family was not affected as much as our friends were - one of their sons had 45 bites on his head and face alone! The rest of the family had literally dozens of bites all over their bodies and were unable to sleep all night. When they went to the front desk to show them their condition and to request a different room, the desk clerk simply told them that all the rooms have a mosquito problem and she would send someone to take care of it. After a housekeeper showed up and sprayed bug spray in the room, they thought the problem was resolved. After another night of being eaten by the mosquitos, we all checked out this morning. When my friend asked for some sort of discount due to their lack of sleep both nights and the welts all over their bodies, the clerk (the same lady as the night before) just said "No". There was not even an apology to these toddlers who had to suffer with all these bug bites. Immediately when I got home I called Best Western's 800 Customer Service number and spoke to an equally rude service agent who basically told me that there was nothing she could do either. I have a trip scheduled for later this week at a different Best Western, but I am going to cancel because chains that do not care about what happens to their customers do not deserve my business.