Radisson Hotel Guatemala City - Guatemala City, Guatemala 

The hotel met the normal good standards of the Radisson chain. The only fault I found with the hotel was a lack of reasonable internal restaurants and bars. However, there were many excellent choices within a short walking distance in the Zona Viva. Probably why the hotel does not bother too much. I booked online direct with the hotel and was upgraded to junior suite, which was spacious and very comfortable. Contrary to previous posts I found all the staff extremely polite and helpful, including the front desk who went out of their way to assist with a minor problem. Housekeeping were also excellent. I would recommend locally as a bar, the Shakespeare, extremely friendly and good value, on the corner diagonally right. As a restaurant I enjoyed La Boqueria, opposite left, which although a little expensive provided quality Spanish food and good wine. I would stay here again.

We stayed at the Radisson while visiting our soon-to-be adopted daughter. Many members of the staff were very warm and helpful, especially the concierge and housekeeping staff. They were absolutely wonderful. The front desk staff, however, is curt and unfriendly. We were forced to change rooms during our visit because of a maintenance issue and they put us in a smaller room. We had booked and paid for a suite but had to fight them to charge us the lesser price for the smaller room even though it was their fault we had to move. The biggest problem we had is that the shuttle to airport was very late and the only reason seemed to be that the driver wasn't finished smoking cigarettes with his friend. We left 45 minutes later than the scheduled shuttle departure, just sitting on the stairs waiting for him to take us. We almost missed our flight! The room service is also poor and inconsistent. We won't be staying there on this visit although I still have mixed feelings about it. The concierge and many other staff members were very kind, but we can't risk missing our flight again.