La Quinta Inn and Suites Daytona Beach Oceanfront - Daytona Beach, USA 

On April 1, 2008 I registered at 816 N. Atlantic Ave., Daytona Beach, Florida location. I booked two rooms for two nights - April 1 & 2, 2008. We were given our card keys and proceeded to our rooms. My wife inserted the key into our room and it partially opened - stopped by the chain from the inside. A man, obviously shocked, yelled from the other side of the door which in turn startled my wife and I. We had to apologise for the interruption (even though this was not our mistake). My daughter and her husband opened the door to their room and it had not been made up! So, down to the desk I went and the clerk moved us to two new rooms (one of which was an upgrade to a suite). The next day we went sight seeing and when we returned to our room the card key would not work! I called the desk from our daughter's room and a new key was brought to us. Once in our room we noticed that the maid had been in and taken our used towels but didn't leave us any fresh ones. I called the desk yet again!!! New towels were brought to us. That night was probably the worst night ever spent in a hotel. Our "special upgrade" was beside the soda machine, ice machine, stairway and elevator! A horde of young people were staying at the hotel and yelled, banged, crashed and even set off fireworks from one of the hotel balconies at about 3:00 am. This was nearly heart stopping for my wife because she thought it was gun shots. We were sure that something would be done about this because the noise could be easily heard by everyone, but nothing was done!!! Beer cans, wrappers and gobs of spit were still at the entrance to, and inside of, the elevator at 9:30 in the morning. And to top it all off, for this "vacation experience" we had to pay $445.52 I am not quick to complain. I have stayed in many hotels and have never had such an unfavorable experience and have never been to the point that I had to contact the head office before. By the way, don't bother to complain to the head office for La Quinta. They will acknowledge your complaint, but that's it!

We have stayed at this particular hotel several times between 2003-2008 and been very satisfied. The hotel has great potential, a good location, a lovely swimming pool and is very affordable. We have, however, noticed a steady decline in both the hotel's general upkeep and customer service. The room doors are difficult to close; the toilet runs and the shower drips; paper products and cups were not replenished; a light bulb was burnt out; there were food crumbs between the bed and bedside table; there were roaches; the pay-per view television did not work; and, the complementary breakfast bar was insufficiently stocked/serviced.