Renaissance Denver - Denver, USA 

A beautiful hotel.....Stayed here for 6 nights.....traveling with a disabled person the accessible double room was easy to get around in. Rooms were made up quickly in AM...Staff needs a lesson on friendliness with the exception of the doorman. The doorman (Mohammad) went above and beyond to make sure we felt welcome. The food was good but the service from the restaurant was below average. We sat waiting for service for 15 minutes, finally a waitress came and filled our water glasses and left. Never took a drink order or gave us menus. We asked two other servers for menus and never received. Finally we got up to leave and then they got all excited and ready to serve us. They said they were busy...there were only four other tables being served. WE WERE COMPLETEY IGNORED BY THE STAFF AND THE RESTAURANT MANAGER. I mean how hard is it to give us a menu! The day we were leaving we order room service. When delivered 2 orders of bacon, a chocolate mik, and the syrup were all missing from our order in addition to the wrong omelet brought to us. We waited for another 20 minutes for them to correct everything, while the original order got cold waiting for syrup. The best service for eating was in the lounge. If it wasn't for the wheelchair we would have walked across the street to eat, but that was not an option for us. A top notch fitness room....it was fantastic...free internet....pool area was okay..hot tubs not so much.

Was here as part of a reunion of Vietnam helicopter pilots and crewmembers. Renovations were on going and the lack of all elevators proved to be a big problem. The hotel is close to where the old airport is located and is in an otherwise not so great part of town. You’d never have known it unless you ventured out of the immediate area of the hotel because the grounds and hotel are very safe. Otherwise the entire staff was well trained to the needs and comfort of the guests and the unique requirements when servicing our unusual requests; especially making room for two helicopters in their parking area. From the servers to the desk clerks and housekeeping, everything was well done. On banquet night, they fed without any hitches, close to 300 guests. Personal requests were filled with enthusiasm and promptness. The meal was well prepared and very tasty. I watched supervisory personnel working with staff smoothly and engaged them after requested tasks were completed to tell them how well their staff was working together. Even bar tenders worked to satisfy our needs whenever a specialty premium drink was requested. I had an internet access problem and the repair was made in less than 20 minutes. While there he asked if we wanted anything else corrected and he adjusted the thermostat to be more accurate for us. All in all this was a very pleasurable 3-night stay. I wish I had time to enjoy more of their amenities on site. Their breakfast was very good, all for one price, which I like best. I’ll be back when in the area.