Menzies Silverlink Park - Newcastle upon Tyne, United Kingdom 

I stayed in the Menzies Silverlink hotel on business for 3 nights and I will not be going back. Rooms were scruffy and unsafe. As a woman travelling on her own I do not expect windows not to lock. I moved rooms twice, transporting my luggage myself with no help from staff and in two out of the three rooms I stayed in the window did not lock - in the first the lock was not even attached to the window. In the first room, there was no shower curtain and bed covers were worn through. Reception was unmanned nearly every time I went there and the staff at reception were unapologetic for what happened. Starters and desserts in the restaurant are overpriced but main courses are reasonable. Staff at the bar and at the swimming pool are the only redeeming feature of this hotel - they were helpful and very courteous. Other members of staff should learn from them. Do not stay in this hotel if you wish for a safe stay. My opinion of the Menzies hotel chain has dropped significantly - it is definitely not a 3 star hotel.

I had to stay at this hotel on a buisness trip for over three weeks and by the end of the first week i was fed up and ready to go but my company had booked and couldn't move me. Worse still I have to go back again. The Food is frozen and cooked for you nothing it seems is fresh bought in. I had Fish and chips, the fish was like a jumbo fish finger and burnt and the chips are obvious frozen variety. Next I had Tikka Masala and rice and this had no taste at all it was like a frozen ready meal. And twice I had a steak with chips and both time it came with a piece of gristle or vein (more like rubber) which made it nearly impossible to eat. All of my work colleagues had similar problems with the food. The breakfast is of OK standard if you get down early. I had a different room each week and every one was a bit grotty. The heating has a mind of it's own you cannot control it at all. The showers in the first 2 were very good but the 3rd was very poor. The TV remotes had no battery covers and the bed linen was not changed every day. The pool and Gym were the only redeeming features of this hotel. The bar prices are a bit steep ?3.30 for a coke. The staff on reception are polite if unhelpful but I think that is beyond their control. The restaraunt staff at breafast are really good but the bar staff are a bit lacking.