The Pickwick Hotel San Francisco - San Francisco, USA 

Fabulous customer service!
Posted: Mon, Nov 23 2009
My trip has not taken place yet but I wanted to say something about the telephone customer service for this hotel. The staff was extremely helpful in taking care of my complicated special request. Manager Fred and reservations agent Noelle were particularly good. I'm looking forward to my visit.

Love & Hate
Posted: Thu, Jul 24 2008
What I loved about the Pickwick: -good size room that was neat & clean -situated near shopping, city transportation to Chinatown & Fisherman's Wharf. One block from trian station. -Helpful staff who arranged for 5am shuttle to SFAirport for $12. -Small resturant & bar in Hotel with good food. What I hated about the Pickwick: -scheduled four nights with confirmed King room but at checkin they only had one room and it went to the person who checked in before me. The desk clerk said she would "upgrade my room at no charge" to a "very good room." It should've, could've, would've been a good room but two elevators where next to the room and all night long they made it very difficult to get any rest. There was obviously no insulation to buffer the noise. You had to get to the point where you just passed out and you didn't need an alarm clock to wake up because the darn thing bing,bing,binged first thing in the morning. -so I thought OK maybe this room surely had a good view...WRONG! Got to see an alley behind the Hotel and the side of a building next door. Some "upgrade" for $200. per night? I was glad I had many things to do and places to go. Still a good location. The place has potential but avoid the "upgrade."

AS
Posted: Tue, Jul 22 2008
I found all what I expected. I appreciated the cleanliness and nice location. I had just an issue with Internet service and with some quantity reserved/blocked on my visa that I was not told about, but no problems resolving it... maybe a bit slow but efficient.

Cute Little Hotel
Posted: Sun, Jul 06 2008
I stayed here with 3 other people for a weekend in August. We loved the hotel. It was very cute and quirky and fit our budget perfectly. I must say, however, the little Italian restaurant that's atttached to the hotel on the first floor wasn't my favorite place, but otherwise the hotel was great. The room was nicely decorated, cute and quaint, and the location, although not GREAT, was still in a good area - walking distance from the business district and all the great shopping! (= I would stay here again.