We booked this hotel online. Never do that... we booked a king room for a romantic getaway for my husband and I. We have 3 kids so this very rarely happens. We got to the hotel and the lady at the desk said they had lost our reservations. the hotel was booked! Good thing I had printed out my confirmation info. From having this they were able to give us a room.... with 2 full size beds!!!! So much for romance! They said when you book online you have no guarentee of the type of room you will end up with. Great location, sorry service. Not only did they lose our reservation, we had a retarded room with 2 super small beds.