Mandarin Oriental S. F. - San Francisco, USA 

I expected alot more from this Mandarin. Management had absolutely no regard for the patrons. They closed the lounge on a Friday nite for a private party without any prior notice to guests and summarily told us to get out. They made no attempt at satisfying us with anything. All we got were a bunch of "I"m sorry's". Only two elevators and the whole time we were there one or the other was out. Expect a 10 -15 minute wait to get a ride up or down. Do yourself a big favor and, for the money you are spending, go to the Fairmont.

We loved everything about this hotel. The room had all of the usual perks: the fabulous sheets and tasteful furnishings of a 5 star hotel, but what really set this hotel apart was the amazing service and fabulous views.The view from our room and from the hallways leading to our room on the 48th floor were worth the price alone. The location was within easy walking distance to the wonderful Saturday Farmer’s market at the Ferry Building (go early and follow the line of people headed for the homemade Mexican breakfast on the back side of the market). The California line of the cable car line is just down the block, pay $11 each and ride to the end of the line and back as many times as you want just for the experience, fun to do very late at night. And a taxi was rarely more than $10 from this hotel to places in town. Deserves every one of its five stars for the accommodating staff.