Dont book a room here!Posted: Sat, May 23 2009Location:
2Rooms:
2.5Service:
0.9Value:
2Dining:
2Our first room:The water in the shower went from ice cold to scalding hot without warning. The nice young guy at the front desk offered to upgrade our room for free. We were given a room up stairs and behind the "pool side" rooms. It was Friday, and the people traffic entering their rooms was loud all night.Okay, so just a bad night we thought. We left for the day, and when we came back about 3:30 there were about 30 college age kids partying and listenng to very loud music. Well, we couldn't hear the talking so much from our room, I was still able to take a nap but we could hear music, and at 6:00 the music stopped. But it became apparent that the "Kids" were not paid guests at the hotel. And, there was a full on DJ set up at pool side. A new clerk (who's name I now wish I had asked) was at the front desk. My husband asked "does this music go on all night and it looks like you let people who are not guests use the pool?" The new guy said "well Sir, when you book a pool side room you have to expect this and the music is supposed to stop at 6:00 and it did. And yes we do allow non-guests to use the facilities on the weekends" his attitude made my husband angry as we tried to explain we did not book "pool side" and that we are on our second room..that all we wanted to know is if it would be loud all night, because if so we would check out and expect a refund. Judging by the attitude of the clerk, they are asked these questions A LOT! very unpleasant stay, unprofessional clerk.