Sheraton Orlando Downtown - Orlando, USA 

On arriving late night to a pre-paid room for check in I really wanted to like this property. I had heard from business colleagues that the hotel had been remodeled and looked great. They were right, the hotel was well decorated and looked very nice. Lipstick on a pig, as I was soon to find out. I was assigned a room on the 8th floor and despite asking for a corner room away from the elevators, I was told they were nearly full up and would receive the best available that matched my booking. I went to the room to find...it was adjacent the elevators. Thankfully the vending area had a glass door on it since that was 15 feet from my door as well. I arrived in the room to find it nicely decorated, but as I made my way around to put stuff up and turn on some lights - I began noticing the laundry list of issues. Immediately inside the door, only one of the light switches worked. Then I went to open the curtains and saw one of the decorator panels was obviously hanging askew. The coffeemaker came equipped with thin clear plastic wrapped cups, obviously not for drinking hot coffee. The bathroom had the light over the shower out. The toilet was running with the tank refilling every few minutes and...no toilet paper but there was an empty roll and a box of tissues. The frame surround for the bathroom mirror was broken in the lower corner. There was no hotel guide binder of phone numbers, hotel amenities, etc. After thinking this was probably just a fluke, I quickly called down to the front desk and read off the issues, and noted that while I’ll have the DND hanger on the door, staff should please enter to address the deficiencies anytime. I had business meetings the next day and an evening dinner out, so I wouldn’t be back to the room until late the next night. The desk clerk was enthusiastic and empathetic that it would be taken care of but due to the late hour it would be taken care of the next day. Unfortunately, nothing had been done to the room on my return the next night. I was surprised, to say the least. I believe it completely relevant that this hotel property is in a bankruptcy reorganization and it is my opinion that this is a contributing reason for the poor service and maintenance deferral. The outright failure to address the concerns doesn't negate that the hotel looks pretty decent for a first impression. Unfortunately, my experience leads me no alternative but to to recommend a one star review, and that is only because zero isn’t an option.

I got a great rate to stay here (under $120), and for that money, it's fine. A bit below average for a Sheraton but you could do worse. If you get the same rate that I did you're fine.