Caribe Royale Orlando - Orlando, USA 

excellent place
Posted: Wed, Jul 02 2008
This was our 2nd visit in 5 years. Top rated hotel. The rooms are big with 2 double beds & a separate living room with a pull out sofa & 2 chairs, 2 TV's. We had a refrigerator instead of the typical overpriced mini bar. It is very close to disneyworld but since we weren't going to disney we didn"t feel like we were staying with mickey mouse. We attended a conference. The conference rooms were comfortable. The food was good & the pool area was great. We always ask for a low floor when we travel & we were given a 1st floor room, which is so convenient. Love this place.

Clean rooms but terrible service!
Posted: Sun, Jun 29 2008
Overall this was a nice alternative to staying on any Disney property resort. It was clean and close to the attractions we were attending. The problem was two things: 1.) The staff is inept in treating customers well. They seemed to have a careless attitude. When you do ask someone something, youare referred to a "Concierge" who thinks their only job is is to sell tickets or services to you. Very unpleasant! I called and asked where I could find a Mexican resteraunt near the hotel. The concierge gave me the name to a resteraunt called "Guadalajara's". I asked her for a phone # or address so I could get directions since our family of 7 adults and one child could eat after a long day at the parks. She told me that she would get right back to me with that info. One half hour later I called her back up to which she tells me she didnt know that info, & that "I could call 411 if I wanted to know it". - What the hell! She asaid it was a resteraunt next to her house but she didnt know anything else. She would have never called us back & I would still be waiting for the infio. This is just one of many issues with their customer support or lack of support. 2.) They claim to have a "Business Center" which is a room with a few computers. To access the internet it costs $2.50/minute. There was no support so when I needed to print there was no paper in the printer. No person to ask any questions to. Give me a "Royale" break. This hotel doesnt really give a rats butt about their customers especially their customers who have business needs. On a positive note, the rooms were clean and roomy and the maids cleaned very well and were friendly. From 1 - 5, I give it a 2.0. Someone please tell them to learn some customer service and not pounce on everyone to buy tickets & services!