Check in / front desk
8.0
When we booked this holiday i was dreading it as all my holidays have been ok,but the rooms,any when we arrived i fell in love with it straight away clean,modern,loads of space perfect i went with my husband and my 3 children they all loved it ,the pools were great the people were great and the food and drink were great the only disapointment was we had to come home defo going back next year
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Check in / front desk
8.0
The Fountains looked amazing. The resort looked new, a water park was being built and there were lakes on the property. The rooms were decorated nicely and were very clean. The front desk was extremely busy, but the staff was courteous and we were quickly checked-in. We were really impressed with everything we had seen so far. Like others, we're Bluegreen owners, but unlike others, we didn't receive a sales call and we weren't badgered to attend any meetings. That was great, really great.
Now for the not-so-good stuff. We were usually at an area attraction from lunch to late at night each day. Every evening after returning and putting the kids to bed, my wife and I would stay up for a while before going to bed. We'd hear the usual sounds from rooms next door, but we noticed we could understand what was being said. We made note of that and didn't think much about it until my wife went to bed.
I'm a night person so I'm usually up alone until 1:00 each morning reading, watching tv, or scanning the internet (I didn't here because of the cost). On the first night as I was reading, I could hear someone in the room above us use the bathroom - not just the flushing sound, but the sound of urine hitting water followed by the flush. Just about the time the person was finished, I heard the same thing from the room next door. This was soon followed by the same sounds from a third room above me, but to one side.
The next morning, I went to the front desk and reported this. The clerk said that they have never had that complaint before. She checked room availability, but she was not able to move us since there weren't any rooms similar in size for my family. I said that was okay and that I was just passing infomration to her.
Well, the next night, I stayed up and watched tv and the same thing happened, not from all the rooms, but only from the one next door. As I indicated earlier, this wasn't bad or an annoyance, but was kind of humorous. When we checked out, I talked with another clerk about it and he stated that others have complained about thin walls. I told him that I wasn't complaining, but just giving information.
Overall, our stay was good and we'll stay again because of the location to Disney and Seaworld, and the swimming pools, but I think I'll turn-in earlier in the evening to avoid the above scenario. I'd also recommend the Sunshine Resort, we stayed there for three nights before moving to The Fountains for three more nights.
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