Universals Portofino Bay Hotel - Orlando, USA 

Great stay
Posted: Mon, Jul 06 2009
This is the second time we stayed at the hotel. Staff and food were great. Their express pass system at the park meant we never waited more than 10 minutes for any ride at the park. We had a kids suite room which was very convenient and wonderful. I would very much recommend this hotel to anyone who was visiting Universal.

Beautiful Place - Service terrible!
Posted: Mon, Nov 17 2008
upon arrival bellman took luggage and disapeared! It took 4 phone calls and over 2 hours to locate luggage. Finlly at 2AM, I went to lobby and found our luggage (including laptops) siting on an unattended cart in the center of the lobby. No on ebehind the desk, or anywhere in vicinity! In the morning, housekeeping pounded on the door and insisted they MUST clean the room - even after I requested time to wake up. Charged for a pet deposit???? and no pet! Every little thing has an add on price! Pool closes early. So much for relaxing after doing the park all day! Other than that the facility was gorgeous and rooms clean and cozy.

Beyond Expectations
Posted: Sun, Oct 05 2008
This was the best hotel that we have ever stayed in. The hotel was clean and beautifully kept. The staff was very friendly and responded to any request quickly. The room key as a fast pass was a plus - it made it possible to not only do a park in a single day, but to see the things we wanted to over again. There were a variety of ways to get to the park and easy access to many different resturants and stores. We plan to stay here again in the future.

great hotel...new traditional vacation
Posted: Fri, Aug 22 2008
My teenage daughter went here a few years ago with her friend's family and LOVED it. So the next summer we decided to take a family trip to Universal Studios and stayed at the Portofino and I have to say it was the best vacation we have ever had. My husband and I stayed at the hotel realxing while the three kids (16,14,13) did the parks. The kids love that your room key acts like a fast pass at the parks (2hour long wait cut down to less than 10minute wait for rides). Also the free boat shuttle to the parks and back is very easy and convinient ( about a 10 minute boat ride to city walk) We decided to spend a little extra money and got the deluxe room which included acess to the deluxe suite lounge..this provided us with food services every couple of hours so we did not even have to buy the pricey hotel food and there was also complementary soad bottles and fiji waters in there all the time for you to take as you please. The room is super nice..the beds are especially comfortable..and the staff is all very friendly and helpful. It is a classier hotel with a very sophisticated feel but is very family friendly, although I do not reccomend very young children because there are not that many childish activities. Overall this hotel is a great place for families with older children and teens to relax and enjoy a fun vacation..we come every summer for 3 nights and have an amazing time every trip!!