SuzannahPosted: Thu, Sep 10 2009Value:
5The New York Helmsley was very clean and in a safe and convenient area. The King Size Simmons bed and bedding were amazingly cozy and comfortable. It was so nice to come home to a clean room each evening. The staff were very friendly and helpful at all times. They hailed us cabs, helped us use the business center, gave us umbrellas and cleaned our rooms when it was convenient for us. I understand the Lobby and Restaurant/Bar are under construction which was just a slight inconvenience. I look forward to staying at the New York Helmsley again once all renovations have been made. I'm sure it will look gorgeous!
Housekeeping was very thorough, polite and communicated well about when we would like our room cleaned.
There wasn't a flat screen TV and the remote was kind of worn out, but we didn't do much television watching anyway.