Club Quarters Midtown -Times Square - New York City, USA 

Carol
Posted: Sun, Oct 25 2009
I felt service was sub par. Upon checking in the desk clerk tried to put us in a smoking room (we requested non-smoking) that was very small. We viewed the room and refused it. The hotel promised coffee, newspapers, snacks, etc in the lounge room which were not provided. I complained and the clerk just shrugged his shoulders. Free computer access in the lounge was nice. I would never stay here again, however.

Ruthann
Posted: Tue, Oct 20 2009
The room was very clean and very quiet. You couldn't hear road noise at all. It is close to Time Square. The extremely small room made good use of the available space. It seemed more for a business traveler - no frills. But we enjoyed our stay there - no complaints.

Rick
Posted: Thu, Sep 24 2009
The hotel was great for what we needed. A place near times square to crash at the end of a long day. The only thing we requested from the staff was a refrigerator (they aren't in the rooms, you have to request) and it never came, but we decided we didn't needed so I didn't ask again.

Bill
Posted: Tue, Sep 01 2009
Definitely not a 3.5 property. Air conditioning was poor, and when maintenance came to inspect, they said it was like that in all the rooms.

Had a Reservation, but my room was given away!
Posted: Sat, Jul 25 2009
Flight was delayed 2 hours, shuttle driver was 45mins late. By the time I arrrived at Club Quarters at 1:00a.m. my room was given away because there was a fire at the Club Quarters Downtown location and the patrons were given all the rooms. When customers with Reservations arrived they were directed to other hotels IF rooms were available. The day manager did not leave money in petty cash, and all the hotels with rooms available only accepted payment by customer or by cash. Of course I wasn't doing that because I'd already paid Club Quarters. It took an hour and half to find us an alternate hotel that accepted payment thru direct bill by Club Quarters. Can't rate the hotel's quality because I never made it past the lobby. The day manager was contacted repeatedly but wouldn't answer the phone. She barely offered apologies and gave a free continental breakfast. That's no compensation when it's 1am and you want to go relax, but have to walk to another hotel! The night manager Steve handled the situation excellently, he was calm, and did everything he could think of to get us another room.