Hotel Opera - Copenhagen, Denmark     

The location of this hotel is really good for access to the Metro and bus stops. It is a short walk to both Stroget and Nyhaven. What a great shame about the hotel itself. It needs a complete refurbishment and it falls short of a 3 star hotel.The room I stayed in was tiny, but no major problem with that, it was the dust and mould in the bathroom that really appalled me. The view whilst sitting in the bath looking across to the toilet was not a pleasant sight! There was no working plug for the sink so an extra long plug had been put on the bath to stretch over to the sink. Dust was everywhere from the doors to the lamps to the bed and in the carpet around the skirting board. The bed was comfortable at least. Breakfast was acceptable wjth a good choice of breads, pastries, cheese, meat and fruit. Don't sit near the shutters though as all you see are cobwebs behind them which is a little off-putting when you are eating. I didn't see the kitchens. Overall it is such a shame about the lack of cleanliness as it could be a really good little hotel due to it's excellent location. I have to say that the staff were really helpful and courteous when I complained about the room I was offered another ( larger)room the next day but it was just as bad when i looked at the toilet. I sound quite obsessed with cleanliness but I have never had to complain about a room like this before. My husband booked this hotel before looking on tripadvisor...............the moral of the story is always check before you book! Loved Copenhagen as a city though!