Delano - Miami Beach, USA     

We stayed at the Delano for four nights. It was immediately apparent to us that unless you were spending shedloads of cash on over priced expensive bottles of champagne whilst sunbathing around the pool then you weren't getting and sort of service from the staff. We were thoroughly dissapointed with the hotel and even more dissapointed with the "Miami attitude" of the staff in general. On one of the nights that the downstairs lobby turns into a bar, you have to fight your way through all the Armani, Gucci, Chanel handbags accompained by the fake boobs and over pumped lips to then be greeted by two doormen with attitude asking if they can help you........."err yes - by moving out of the way so we as hotel guests can access the pool bar" - serious mistake if you ask me. I can certainly say that I would not like to stay in the hotel again. The rooms are done to a standard so that on first impression you think they are amazing and then when you look around in your own time you realise that there are stains on the bed valance, stains on the ceiling. The hallway carpet on our floor (11) was disgusting and rather then clean it the maintenance people used overpowered dryers which added to the awful musty smell along the corridor. Sorry Delano but you charge a small fortune to allow people to stay there on the back of your name but in reality on the face of it I would put you on a par with the Days Inn group.

I went to SoBe for 6 days to celebrate my birthday. I was told that the Delano is "the place to be" so we decided to stay there. And I am so glad we did! I could not believe the level of service that they provide. We were pampered the entire time! I found the rooms, while not huge, more than large enough for two people. Really, who spends that much time in them anyway? I cannot say enough positive things about the hotel and its staff. I definitely recommend this hotel!