Carlton Hotel South Beach - Miami Beach, USA 

good price, excellent location!
Posted: Sun, Nov 08 2009
Excellent location just 1 block walking to ocean drive.. i was expecting something wrong and i'm glad to say i have good comments.

Good & BAd
Posted: Sun, Nov 08 2009
First of all, The hotel itself looked nice but inside everything was falling apart. Dirty furniture, Paint peeling off the walls, most staff was unecessarily rude. The rooms were ridiculously small... The bathrooms were old and outdated. They had a minibar inside the closet. The best thing about it was that the ac was working and the beds were comfortable. On our last day the housekeeping lady just barged in without knocking and it wasnt check out time yet with the occupied sign outside the door.. The Hotel looked nothing like the pics on the website.

Really Really Bad
Posted: Sat, Nov 07 2009
The Sheets and blankets were nasty. I had to change my room three times. The bathroom was nasty. Broken tile dirty towels. Do not stay at this hotel. [...]

Not Very Happy....
Posted: Tue, Nov 03 2009
Once we got to the Carlton Hotel we were excited, this was my first trip so I was super hyped up. Once we got there and went to the room it was so musky and smelled disgusting. We thought maybe it was just cause they turned the AC on, but once we settled in, left and came back we still had the same issue. On top of that the Air Conditioner wasn't even working so the room was so hot. It felt like a 100 degrees in that room. I go and complain to front desk during the night shift and he totally didn't want to hear it. He acted as if we didn't know how to work anything. He preceeded to the room after we told him that it's cooler in the lobby then the room, I might as well sleep here. He had such an attitude and wasn't polite whatsoever. After telling him over and over again about the issues, about a half hour later he decides to give us another room. I feel like his job is to make the guests happy. He didn't even attempt to, it was more like he wanted us to beg and that was definitely uncalled for. Even when we got this new room (room 109 was the old one and room 129 was the new one) the people above us made so much noise and banging throughout the entire night. We complained and still was bothered by all the noise from this one room. Nothing was done. I was not satisfied with the service at all. The morning staff were more accomadating as well as the bartenders and cleaning dept. Other then that I was very disappointed being that this was my first vacation. We shouldn't have to literally explain over and over again what's going on with a room. We also were suppose to get a mini fridge and didn't get that either. I mentioned it to the front desk and they said we weren't suppose to have one, but I told them when I booked the tickets they gave u the option to have 2 queen size beds or one king size bed with a mini fridge. The whole purpose in me and my family getting a king size was for the fridge. On a scale from 1 to 10, 1 being the worse and 10 the best. The Carlton gets a 2.5, I will not recommend this hotel to others at all. We should have been reinbursed!

it's ok
Posted: Sun, Oct 25 2009
most of the time I was out and came back to the hotel only to sleep. The location is great, the staff is friendly. The building is old and in spite of the efforts for a modern feel, it's still worn, but decent.