The Astor Hotel - Miami Beach, USA     

Booked this hotel through Perfect Escapes, stayed for 3 nights.Part of the package with Perfect Escapes that if available you receive early check in, late check out,welcome gift and complimentary room upgrade which sounded great when i booked the room. We arrived on the evening so the early check in wasnt needed , Room upgrade wasnt available either (the hotel was not full so unsure why we did not receive this) we did receive welcome gift of a plate of fruit which was a nice touch, room was small, quite dark due to poor lighting and air con dial was broke front kept falling off dumped our cases and went out along Ocean Drive. Came back around midnight, my husband was getting into bed and there was blood on the sheets, clearly the bed had not been changed- called front desk and spoke with Jose who immediately came to our room removed the sheet and apologised several times also advising that housekeeping were unavailable at this time so couldnt put new bedding on but new bedding would be put on our bed the next day- assuring me the remainder of the bedding the quilt and pillows were clean, the bedding didnt feel clean and felt very grubby i went to bed fully dressed that night. the remainder bedding definately was not clean In hindsight i felt that we should immediately have been given an alternative room and i should have complained about this however considering the customer service awards they have received perhaps being offered a clean room should have been an automatic . Clean bedding was provided the next day but my opinion had already been made about the hotel and nothing had been offered by the hotel to change this. The staff were very courteous but i do not feel go out of their way to help. There was a resort fee of $20 plus tax despite me being quoted by perfect escapes as $10 plus tax and the valet parking was extortionate at $25 per night and 15 minute wait for car so god knows where this was parked. On the day of checkout i asked for a late checkout which is part of the package if available I wanted to check out at 2.30 pm instead of 12.00pm i was advised the latest i could check out was 1.00pm and any later i would incur charges i explained that as part of my package i would receive complimentary late check out and Jose advised this was only applicable if available and if i wanted any later he would need to charge me- if the room isnt available why would it be available if i was willing to pay?. I had to settle for a 1pm check out and then received a call at 12.30 to remind me check out was 1pm. The location of the hotel is good ,didnt use the beach towels etc so having the $20 resort fee really didnt make any difference to my stay except to my pocket!!! even the paper due to be delivered every morning (cost covered in the resort fee) was only delivered 2 days out of 3. Room temperature varied also it was either freezing or boiling during the night often going between the 2. I did complete a comment card with the above comments but not sure whether this will be read so that is why i have added on here.