Hotel Emma - Rotterdam, Netherlands 

We have some relatives in Rotterdam and we were attending a huge wedding there. The hotel seemed located centrally which to be fair it is, but you can't imagine how rude the owner is and the cleaning staff. They never greet you with a smile. They're very stern and never ever helpful. When I wanted to confirm my airline reservation and I was asking the owner to assist me, he said, we're not a 5 star hotel and I don't help with such things. I don't know any Dutch and after insistance from my end, he finally gave me the number and told me to call them myself. Also, at breakfast, they have a small buffet breakfast. The owner would watch our every move and every time I reached out to get some coffee or a bun, he'd give me such a look!! It's so embarrassing and it made me feel very self conscious although I really was not eating too much!! I even stopped having breakfast at the hotel and ate out to avoid the feeling of humiliation!! My experience is very bad and depressing when I come to remember!! The only reason I didn't stay in a more expensive hotel is because we were staying for 3 weeks. We tried to move to another hotel but it was a busy time and there was not vacancies. Also, I told the owner that we're probably not coming back here again he didn't care! In addition, the sheets were never changed unless we ask for it Next time we will pay anything to avoid this hotel

Travelled to Rotterdamn for a conference along with a co-worker. We arrived early and were not able to check in and were asked to sit in their lounge, which is pretty much just a landing with a two seat couch. Finally got into the room but there was no A/C at all. Opened the window for at least a breeze and then it was horribly loud as it was facing the street with lots of cafes (plus a tram). I ended up closing the window and opening the minibar to get something. We found another hotel a 30 min train ride away but still changed hotels. The people are nice but the facilities are just not very comfortable at all.