Sofitel Los Angeles - Los Angeles, USA 

Administrative flaws
Posted: Wed, Jul 05 2006
I recently stayed here with a friend, having cancelled my own reservation and opting for a shared room. It's been done up and looks great inside yadda yadda no issues there. The reservation I had required 24 hours notice or you would be charged a night. So a week in advance I emailed them, cancelled and they acknowledged back via email. Then I get a $230 something charge to my Visa. Write to them and tell them to immediately reverse the charge which happens three days later. The dollar has dropped and the conversion makes the amount they credited $11.30 less. So I am now out of pocket $11.30 for THEIR mistake. Not a lot of money but no one seems to now want to know about it. Be weary when dealing with this property and ensure you keep all correspondence. They will try it on!