The Westwood on Wilshire Hotel - Los Angeles, USA 

We stayed here for three nights. It has only been open for a few months. The staff has obviously been told that service is a priority. Every person we encountered, from chambermaids to other hotel staff, made a point of greeting us. We ate at the hotel restaurant two of the three nights and found the food to be of excellent quality, albeit a bit pricey. Our room had a large screen television. While a nice feature, it underlined the fact that the room was a bit small, with a lot of furniture in it. Something hotels always get wrong is that they use up every single electrical outlet in the room, meaning that you have to unplug something if you want to plug in a computer, charge a Blackberry, etc. But in our room, there was a power bar built into the side of the dresser adjoining the desk, making it easy to connect devices. We were here to see a concert at UCLA. One nice touch is that the hotel staff will drive you to any destination within about two miles, so we were taken to our show by the concierge. Everything worked in the room (the AC was somewhat noisy). Overall, excellent accomodations. We're docking it one star for the small room.

I can't even discount the rating I'm giving this hotel based on the air conditioning not working well in the lobby on one of the hottest days of the year. I was treated so very well from the moment I entered the doors. Asked immediately if I would like a glass of wine or other cool beverage, I opted for checking in and getting rid of my bag before partaking in the refreshments. Check in was so friendly and easy. He found my name so quickly and asked me if I needed help with my bag. The front desk man was so nice, he wanted to make sure I got a glass of wine before I headed upstairs. I was blown away when I walked into my room. I thought there was a mistake, because I wasn't just given a room, they gave me a suite. And it was beautiful - a room with an adjoining living room complete with dining room furniture. Sweet. Last surprise - a bottle of champagne chilling in the living room with a card with my name on it sitting next to the bottle. The room itself (without the suite) was so pretty. Contemporary and very comfortable. Great bath products and very quiet.