Doubletree Suites Santa Monica - Los Angeles, USA 

Disappointing
Posted: Sun, May 03 2009
We were only staying in Santa Monica one night but we were hoping to have one night at a nice hotel. The hotel was definitely not worth the money. With parking and taxes it came to $*** for one night. The room was just ok. Not very clean. Stains on the furniture and seemed older and outdated. When we went to use the fitness center, it smelled so bad we couldn't stay in there. And it was further from the pier and shopping than I thought it was too. It was a $7 cab drive to the pier. All in all, it was just ok! Not worth the money.

mixed bag
Posted: Sat, Jun 28 2008
the hotel is fairly close to the beach, the facilities are nice but not great, the price is pretty high for what you get but is ok compared to other places close to the beach. the only problem was that i reserved the room through travel website for 289. they charged me 308 and when i showed the clerk the confirmation from travel website for 289 he basically said it was a mistake by travel and would not give me the agreed rate. i had to call travelocity who called the clerk and he still would not change the rate until he got a faxed confirmation from travel agent, despite the fact that i had a written printout from travelocity showing 289. i wasted 20 minutes dealing with him and talking to travelocity. I then asked for the manager who was very contrite and helpful. so the manager gets an "A" and the clerk gets a "D".

mixed bag
Posted: Fri, Jun 20 2008
the hotel is fairly close to the beach, the facilities are nice but not great, the price is pretty high for what you get but is ok compared to other places close to the beach. the only problem was that i reserved the room through travel website for 289. they charged me 308 and when i showed the clerk the confirmation from travel website for 289 he basically said it was a mistake by travel and would not give me the agreed rate. i had to call travelocity who called the clerk and he still would not change the rate until he got a faxed confirmation from travel agent, despite the fact that i had a written printout from travelocity showing 289. i wasted 20 minutes dealing with him and talking to travelocity. I then asked for the manager who was very contrite and helpful. so the manager gets an "A" and the clerk gets a "D".