Sheraton Pasadena Hotel - Los Angeles, USA 

Extra cost for everything
Posted: Sat, Mar 08 2008
They didn't mention the fact that overnight parking would cost $15 per night nor did they mention that Wi-Fi would cost $10/hour. Every time that I would leave the hotel either the parking pass or the room key would need to be re-programed. (seven times for a 2 night stay) Other than those anoyances the hotel was very nice,clean and quiet.

Extra cost for everything
Posted: Thu, Feb 28 2008
They didn't mention the fact that overnight parking would cost $15 per night nor did they mention that Wi-Fi would cost $10/hour. Every time that I would leave the hotel either the parking pass or the room key would need to be re-programed. (seven times for a 2 night stay) Other than those anoyances the hotel was very nice,clean and quiet.

What a Nightmare
Posted: Thu, Dec 06 2007
We paid extra for a "Deluxe" Room. This room was below ground level with stairs to go from the room to the room bathroom. The room also had a poorly secured sliding door that opened to a below ground patio with stairs to the pool. The pool was unsecured. Anyone could break in anytime day or night. We asked to be moved. We were moved to a standard room. Our room was smack in the middle of a convention of Christian Teenagers. Nearly a thousand teenagers with 20 adults supervising. We were kept awake until 2 a.m. with teens running from room to room and yelling in the halways, slamming doors etc. Multiple calls to the front desk having zero results. We were moved again and still had to endure the same thing another night. The manager booked these kids all over the hotel dispursed among regular guests. Six teens to a room. They refused to refund us our money. The manager gave us complimentary tickets to a lousy breakfast. The parking garage was a disaster also with various exits and entrances being closed and changed daily with no signage or direction. We often had to circle the entire block to figure out which entrance was open on a given day. Ridiculous!!!! This manager is incompetent!!!.

What a Nightmare
Posted: Sat, Nov 24 2007
We paid extra for a "Deluxe" Room. This room was below ground level with stairs to go from the room to the room bathroom. The room also had a poorly secured sliding door that opened to a below ground patio with stairs to the pool. The pool was unsecured. Anyone could break in anytime day or night. We asked to be moved. We were moved to a standard room. Our room was smack in the middle of a convention of Christian Teenagers. Nearly a thousand teenagers with 20 adults supervising. We were kept awake until 2 a.m. with teens running from room to room and yelling in the halways, slamming doors etc. Multiple calls to the front desk having zero results. We were moved again and still had to endure the same thing another night. The manager booked these kids all over the hotel dispursed among regular guests. Six teens to a room. They refused to refund us our money. The manager gave us complimentary tickets to a lousy breakfast. The parking garage was a disaster also with various exits and entrances being closed and changed daily with no signage or direction. We often had to circle the entire block to figure out which entrance was open on a given day. Ridiculous!!!! This manager is incompetent!!!.