Emerald Suites Cameron - Las Vegas, USA 

I got my rooms at an auction site for $40 plus $45 additonal for weekend. Cheap flimsy furniture.. drab sparse kitchen. 3 flights of stairs to climb with luggage. Asked for lower floor and was denied, said they were full. Later that day I was near front desk and 2 people came in without reservations and clerk asked them if they would like lst floor rooms... The Orleans is right across the street and has far superior rooms and very pleasant front desk personnel.. plus the rates are about the same as Emerald. Oh yes, The Orleans has elevators.

Emerald Suite management should train their staff how to treat their customers appropriately. My recent experience ruined what would have been a good long week-end stay in Las Vegas. Rooms run out of hot water, keys not working hours before your official check-out time and no check-out extension allowed even for an hour. The staff who managed my complaint was very rude and even threatened to call the police. She wouldn't even give her name even if their comment/complain sheet requires that. She was rude enough to send her customer out just because they were dissatisfied with the service. We paid almost ~$600 for 2 rooms for 2 days --- not cheap for hotel with very lousy service. The savings is not worth the ordeal me and my family went through. Thank you for sending in your review. The community appreciates your feedback.