The Signature At Mgm Grand - Las Vegas, USA
The Signature At Mgm Grand details:
Location. The Signature at MGM Grand is located in Las Vegas, Nev., one block from the Las Vegas Strip, one and one half miles from Madame Tussauds Las Vegas and two miles from Bali Hai Golf Course.
Hotel Features. The hotel features a private gated entrance for guests. Recreational amenities include a heated outdoor pool with cabanas and a fitness center. The Signature at MGM Grand contains Delights Gourmet deli, Starbucks and a lounge. A non gaming property, this hotel has meeting space in Towers 2 and 3. Adjacent to the hotel is the MGM Grand Hotel that features shows, restaurants, shopping, pools, one half million square feet of meeting space, and a casino with slot machines, gaming tables, and race and sports book arena.
Guestrooms. Guestrooms feature 300 thread count cotton sheets and pillowtop mattresses. The rooms contain oversized marble and granite bathrooms with jetted tubs. Rooms offer refrigerators and microwave ovens. Wireless Internet access and cable television are available. Private balconies with views of the mountains and the Las Vegas Strip are provided in select rooms.
Expert Tip. The Las Vegas Monorail stops outside the MGM Grand Hotel. The Monorail runs up and down the Las Vegas Strip in 15 minutes, connecting to popular venues and restaurants on interactive themed cars. separate showers, flat screen televisions, June Jacobs spa products and bathrobes.
Expert Tip. The Signature at MGM Grand includes 24 hour gourmet in room dining and 24 hour concierge services. The hotel offers same day laundry and dry cleaning services.
Resort Fees and Incidental Hotel Fees:
Resort fees and incidental fees are determined and collected by the hotel and are subject to change.
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The Signature At Mgm Grand
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Check in / front desk
10.0
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2.0
My wife and I spent 5 days in Las Vegas over the Christmas holiday. The hotel room was great. It was very clean and pretty quiet. The bathrooms and bed were very nice. We had an awesome view of the Eiffel Tower at the Paris Hotel, from our 33rd floor room. The walk to the MGM Casino was approximately 10 minutes, but there is a moving walkway that is fully enclosed.
We were told on numerous occasions that this is the slow time for Vegas, so we should have had no problems with customer service. However, customer services was very poor. The hotel is valet parking only. When we wanted to leave the hotel in our rental car we had problems even reaching the valet stand to have them pull our car around. When we did reach the valet, the wait for the rental car was 30-45 minutes. This is entirely too long to wait for a car to be pulled around. We were forced on one occasion to hail our own taxi to leave the hotel.
There were also times we wanted to reach the front desk or concierge to ask them a question, but could not reach anyone. The phone would ring without anyone ever answering. When we spoke with management regarding these issues, they did not seem to care, but when pressed, they gave us $50 food and beverage credit. This was certainly not sufficient to cover the lack of customer service over a 5 day period.
I would definitely consider staying somewhere else, unless you plan to walk everywhere or will have no need to deal with the front desk.
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