Chicago City Centre Hotel & Sports Club - Chicago, USA 

Wonderful Stay at the Doubletree
Posted: Thu, Jul 09 2009
Checking in & out was easy. The front desk clerk was very friendly & helpful, as were all the service staff. When I let them know I was disappointed with the limited lake view, which I paid extra for, we were given breakfast vouchers for all three of us for the four mornings of our stay. We greatly enjoyed the delicious free $21 buffet with omelets made to order. The beds and linens were superb, with four pillows per queen bed. Thankfully, there were no unsanitary bedspreads. The duvet was between two soft sheets. My only complaint is the lack of a fitted sheet on the bed. When the top sheets/duvet were pulled out, the bottom sheet came out, too, and had to be re-tucked under the mattress. This is a common occurrence in most hotels that I do not understand, and wish to be otherwise. It is aggravating to have to re-make the bed each night, or sleep on loose, wrinkly bottom sheets. We appreciated the coffee pot in the room. Note: Don't touch the nuts, water, etc. sitting beside the coffee pot, though, as the info brochure stuck between the items indicate that the charge is activated when the item is picked up; the mini-bar is not a refrigerator for guest use. A refrigerator in the room would have been nice, but the ice machine was just down the hall. The Doubletree location was convenient for walking to many areas of Chicago and a taxi was always available at the front door when needed. I would stay at the Doubletree again.

No Fitness Room
Posted: Tue, Jun 23 2009
I booked this hotel because it was supposed to have a fitness room, even tennis courts. I was in meetings part of the day and my children would need to be watched at an closed environment. Well no fitness room, I was even told it closed the week before due to the economy but there was a fitness center in the area I could use for $10 but my children couldn't. When I was returning to my room there was a sign stating "coming this fall new state of the art fitness center." Then the pool was outside which doesn't work on cold or overcast days/rainy days that we had. Rooms were clean and staff was friendly.

Avoid this hotel!
Posted: Mon, May 18 2009
I have stayed in some nice hotels in downtown Chicago and this is not one of them! The staff was very amicable and somewhat accommodating; however, I had to ask several times for a refrigerator to be placed in my room. Yes, there is a charge unless you tell the staff that it?s for your medicine. Otherwise, you will have to contend with the mini bar in your room and if you so much as lift for a split second a can of soda, you will be charged $5 plus 11.5% tax. Everything in the mini bar is extremely overpriced; save your money and shop at the local 7-Eleven on Ohio St. going toward Michigan. The pool is a hike and closes at 9 M-F, 5:30 Sat and closed on Sun. How truly disappointing! Just as a point of interest, this hotel does NOT have a pool! Instead, they have an agreement to ?share? a pool that belongs to a local health club and the hotel has limited use. We couldn?t believe how stingy the hotel is: we only were provided a single bath towel and it took several calls to have more brought to the room. The staff seemed confused as why more than 1 towel was needed. Additionally, the hotel advertises ?Complimentary Internet Access? but that is deceiving! Internet access is charged at a daily rate of $9.95 plus 11.5% tax; however, if you want you can take your notebook down to the lobby and enjoy complimentary Wi-Fi. Please note that there is no safe in the room.

Pretty decent, not posh, not horrible
Posted: Wed, Apr 22 2009
Booked this trip on travel website. Booked a room with king bed, but got two full/queen beds. The hotel is updated and looks very modern. The fixtures in the room are all new as well as the granite tops in the bathroom and koler water fixtures. There is a bar in the lobby with internet access. I wish there had been a wall or it had been a separate room. It seemed like too much in one place. You walk in and there is the conceriege, check in, and a bar. I didn't want to be drinking out in the open, especially with it being so windy. I had to call for my newspaper, but it was brought up quickly. The walls are pretty thin, some teens were playing in the hall and my husband had to go quiet them down. The hotel is in a very convenient location. Right down the street from Dominicks if you want late night snacks and two blocks from Michigan Avenue. If you plan on staying downtown the entire time, take public transportation and just use taxi's. We parked at the hotel, but then realized that if we drove to a restaurant in the downtown area we would have to pay for parking again. If you know you won't be going in and out, park across the street for $31. Parking at the hotel is $41. Oh, the cookies upon check in was nice too. I really wanted the ice cream cookie sandwich, but refused to pay $6 room service with $3 delivery fee and 18% gratuity.

Nice hotel, good stay
Posted: Mon, Nov 17 2008
Nice clean hotel with a friendly staff. Front desk people were very helpful and nice. Hotel was very nice and the rooms were clean. I paid extra for the room with the lake view but when I got there was told that they're not on the shore so there really isn't a good view of the lake. None the less the stay was great and the hotel was centrally located and made it easy to get around in the area. The Lake Shore athletic club linked with the hotel is a really nice and has a great workout facility. The room rate was good for the area, season and hotel type but steep compared to the rest of the world. Seldom have I paid more than alot a night for a hotel room when traveling internationally.