HILTON SUITES CHICAGO - Chicago, USA 

Appalling and Unethical Billing
Posted: Tue, Jul 03 2007
I recently took a weekend trip to Chicago with a couple of my girlfriends from grad school. Loved the city, other than the wind. Absolutely disgusted with the Hilton Suites we stayed in. A couple of weeks after returning home, I happened to check my credit card balance to find a extra $100 charge from the hotel. Assuming it was some kind of mistake, I called to let the hotel know. They proceded to tell me that they did not know what the charge was at that time, but that they would call me back. I gave my phone number, email and name. They proceeded to call one of the other girls who stayed in the room and to tell her the charge was for "trashing" the room! I can assure you, we left the room in perfect condition with all of our "trash" by the door. We barely spent any time in the room as it is. The manager told me they had a report and pictures of the damage to the room, but when I requested they send copies to me with an explanation of the $100 charge, he insisted he was not allowed to do that. Can you imagine, it is their word against mine, and they don't have to provide any type of receipt or evidence, but can charge me this ridiculous charge! Something in this scenario does not add up. I'm disputing the charge through my credit card company, but feel this is completely unbelievable, not to mention unethical. I am over the $100, but not the principle. I will never stay in a Hilton, and am passing this information on to spare others this experience.