Esa Chicago-Downers Grove - Chicago, USA 

Wouldn't Honor No Smoking Reservation
Posted: Thu, Oct 25 2007
Upon arriving I was told that even though I had a confirmed reservation for a no smoking room that they were all booked. I was also told by the front desk staff that WHEN BOOKING ON THE INTERNET THERE ARE NO GUARANTEES. The online travel website booking was confirmed and it also clearly stated that I would be charged for 1 room (2 were reserved) even if I cancelled. I felt like I was stuck between a rock and a hard place so we took the rooms. Both rooms were in poor condition. They were old, out dated and definitely in need of major repairs and reconditioning, not to mention that they smelled like the inside of an ashtray! While the towels and sheets were clean the carpet definitely hadn't been swept and the ice trays in the refridgerator were dirty as well. All in all a very bad experience with the motel and we won't be staying there again. As for online travel website , I don't know. In all fairness I didn't contact them when told that I wouldn't be getting the rooms I had reserved. They were very clear in the fact that I would be charged for this reservation even if I cancelled so I just didn't think they'd be able to do anything about the guaranteed room not being what was stated.

esa hotel
Posted: Sat, Jul 28 2007
too far from evrything. especially downtown.nothing is walking distance. descent hotel for a descent price. peacefull and serene.

Wouldn't recommend
Posted: Wed, Jun 27 2007
I stayed here for 2 days in May 2007. The room was fair, about what i would expect for under $60, although it could have been cleaner. The things i didn't like was that the toilet would flush only half of the time, and the wireless internet was slower than dialup. The women at the front desk were nice and courteous.