Hotel Villa San Michele - Lucca, Italy 

It took me one hour and a half to find the Hotel, just because the map that comes out in google map is wrong! I was lead to the top of mountain in the middle of nowhere, near the village of Stabbiano, where locals never heard of this Hotel. The address, on the other hand, is not recognized by google map so it was hell to find the right way. Too bad. I didn't have to stay there for the night, but only for a work meeting. We were accomodated on the outside, with a wet turf and soil, a guy who decided to start to mown the lawn just during the meeting and plastic tends and gazebo. Not at all attractive to me, I wouldn't stay. Staff didn't seem to care at all about customers. A half bottle of wine that I put in the fridge, following direction of staff, disappeared. I needed it because I was there to present wines to importers. The waiter denied that the bottle had been taken. Fix this map and be more kind to people

Booked hotel last minute to stay one night, the trouble with the hotel is it feels very disorganised and with limited attention to customers. The room smelt and the cost £180 did not match the room/service or breakfast.