The Cumberland - A Guoman Hotel - London, United Kingdom

Address: Great Cumberland Place, London, W1A 4RF

The Cumberland - A Guoman Hotel details: The Cumberland is London's newest world-class hotel. Everything we've done is designed to make you feel inspired, contented, relaxed, impressed and well looked after.

A place where breathtaking style, design, exceptional comfort and personal service combine to form a truly unique and intimate experience. The Cumberland experience begins the moment you enter the lobby. A large, open space, more gallery than hotel reception, creates an immediate sense of expectancy, possibilities and excitement.

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The Cumberland - A Guoman Hotel

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Booking Site		Price from
priceline.com		$ 152
laterooms.com		$ 224
venere.com		$ 227
booking.com		$ 152
hotels.com		$ 189
expedia.com		Check on site

Location

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Facilities

General: Restaurant, Safety Deposit Box, Luggage Storage, 24-Hour Front Desk, Bar

Activities: Fitness Centre

Services: Internet Services, Meeting/Banquet Facilities, Fax/Photocopying, Dry Cleaning

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Dining

Breakfast is served from 07:00 until 10:00.
Price of Breakfast Buffet (if not included in Price of Room: 17.50 GBP).
Price of Full English Breakfast (if not included in Price of Room): 17.50 GBP.

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Hotel policies

Check-In

14:00

Check-Out

12:00

Cancellation

If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children

All children are welcome.
All children up to 12 years stay free of charge when using existing bedding.
All children up to 2 years stay free of charge for cots.
All older children or adults are charged GBP 30.00 per night and person for extra beds.
Ma

Pre-pay

No deposit will be charged.

Extra charges

VAT is included.
Service charge is included.
City/tourist tax is not applicable.

Parking

No parking available.

Dining

Full English breakfast is not included and cost GBP 18.95 per person.

Internet

Wireless internet is available in public areas only and costs GBP 5.99 per hour .

Pets

Pets are not allowed.

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Fantastic Rooms & Breakfast

Reviewer: ktnanci (Dorset)

Traveling group: Spouse / significant other

Date: 2008-07-16

Guest rating:
8.9

Check in / front desk

8.0

Business service

6.0

Value

10.0

Service

10.0

Rooms

10.0

Location

8.0

Cleanliness

10.0

We booked through Londontown.com got fantastic deal for two nights over New Year. Arrived wonderful reception very modern and nicely greeted, the room was fantastic the most comfy beds ever with ovely linen. We wanted to go to a show and the hotel booked this for us, fantastic seats as well. The breakfast was included and was amazing they would cooked to order, anything you wanted. Drinks were pricey in the bar, but expected I suppose

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staff problems

Reviewer: willow24NorthWales (North Wales)

Traveling group: Family (extended)

Date: 2008-07-16

Guest rating:
4.8

Check in / front desk

2.0

Value

4.0

Service

2.0

Rooms

8.0

Cleanliness

8.0

My daughter and I arrived at the Cumberland hotel, walked into the foyer and thought 'wow', it's wonderful. Matters went down-hill from there. Long queues to check in. Problem regarding a member of their staff whilst staying there, and their customer service was abysmal. Whatever happened to the customer being right. Unfortunately the customer is never right at the Cumberland, we were left in no doubt. Never again.

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