Novotel Suvarnabhumi Airport Hotel - Bangkok, Thailand 

Really bad check-in delays (yet again)
Posted: Thu, Jul 24 2008
I have stayed at this hotel many times due to its location so very close to the airport. Without a doubt, the biggest problem is the speed (or lack of it) of the check-in process. After arriving at the hotel around midnight with a confirmed reservation, the check-in time has never taken less than 20 minutes and sometimes it has been almost 40 minutes. This seems a very easy problem for the hotel to solve, but for some reason the dont fix it.

Good overnight stay at airport
Posted: Thu, Jul 24 2008
Stayed here for a few hours on an overnight stay between two international destinations. Hotel was very clean, modern, and had the amenities you would expect. Airport shuttle was pain-free and quick. Check-in / check-out was a bit slower than I would have hoped. I would stay here again without hesitation.

No wows, no flaws - just an airport hotel
Posted: Mon, Jul 21 2008
I stayed at Novotel Bangkok Airport only once as my flight (with British Airways, of course) was cancelled. The hotel is located right across the motorway from the airport building but don't think you one could walk there. Hotel offers free shuttle service to and from the airport - it's very convenient and the minibuses go every 10 mins. The building itself is quite pleasant - main lobby with its extremely high celling is overlooked by quite a few bedrooms. Fortunately, I had one of the courtyard rooms, which was nice and quiet. Check-in proccess was pretty effective, especiall taking into account the fact that I had only booked online 15 mins earlier (at the airport). The only surprise was the fact that as I decided to use my Visa debit card, I was asked for payment upfront and the staff seemed a bit confused. Bedroom was a standard hotel room - no wows but tidy, clean and comfy bed. Internal window between bathroom and the room was a nice feature (with a shade for those full of shyness). Bathroom size and amenities better than expected - lovely and huge shower cubicle. I paid BAHT 6,000 (approx. GBP 100) and think it was a little bit too expensive for Thailand and for what it was. But again, if you there (I mean Bangkok Airport), there isn't much choice involved.