Grand Mercure Roxy Hotel - Singapore, Singapore 

does what it says on the tin
Posted: Wed, Dec 19 2007
Used it for a one night stop over. All the staff I met were excellent, made the stay very easy and comfortable, breakfast was fine, didnt get a chance to use the pool but it looked inviting at 9pm floodlit etc. Good location for restaurants and shops, 15 min from terminal. Room was fine, lovely big bathroom and rain shower perfect after a 12 hour flight

Best Dining in Singapore Hotels
Posted: Tue, Dec 18 2007
I am sending in my review to compliment the excellent and courteous service I was accorded with, while dining at the Grand Mercure Roxy Hotel located in Singapore on Nov 13, 2007. The Banquet Director, Mr Ken, whom I've known while having my buffet dinner with my husband, was indeed very courteous and attentive to all his diners' needs, as he and one of his waiter actually took turns to walk around all dining tables, to watch out for diner's request etc. He even went to the extent of refilling some longan fruits for my husband personally, when he noticed that there was only a few pcs left on the buffet table. I was impressed with Mr Ken's attentiveness and he even gave us a very good discount, when I told him that we are not carrying the Amex Card, as Amex Card does provide a 25% discount. Anyway, I am writing in to compliment the Grand Mercure Roxy Hotel Singapore, for having employed Mr Ken and his team, which is definitely an asset to the hotel industry!

Very short but nice
Posted: Sun, Dec 09 2007
Had an overnight layover so this was a great place that had airport pick up and a late check out. The room came with a breakfast buffet and all the staff was very helpful as well as nice. It is getting remodeled right now so there are some older looking rooms and halls but for the short stay that I had it didn't matter much. Easy to grab a cab here to anyplace quick and cheep. Close to bus too.

Barely adequate stay.
Posted: Thu, Nov 29 2007
We stayed at the Roxy for 2 nights. The courtesy bus was very convenient if a little worn. We had a lovely greeting from the doorman/porter but the tone changed at reception. The receptionist barely raised a smile, she queried something wiith a colleague and he came over and spoke in his own language (that's fair enough) but without so much as a nod to us. There was no explaination as to the problem once the man had resolved it. We had booked a junior suite comprising of a bedroom, bathroom, kitchen and sitting room. The room was just okay. Definately in need of a makeover which seemed to be happening in the corridor outside our room. It appeared dingy and we were reluctant to hang up our clothes and also put out our toiletries on the bathroom worktop. Maybe it was clean but the dimly lit rooms made it all look worse. Showers of dust appeared in the air when my wife closed the curtains- not very good for her asthma. We realised around 11pm that we were situated next to the lifts. With the constant noise and after attempting to get to sleep my wife phoned reception at midnight to complain and asked to be moved. They said all their other junior suites were full and they were all beside the lifts as well. She told them we would see reception the following day. The next day we had booked a morning cookery lesson at a nearby private home (the main reason for staying at the Roxy) and decided to see reception when we returned. I left my wife doing some shopping after the cookery and went to return to the room but found that the key did not work. I trudged back down to reception only to be told that as we were moving out the key had been cancelled. We had decided that morning to stay put as we had some ear plugs wiith us and only had to get through one more night before moving on. No apology was offered for either the noise or the blocked key. Key problem now resolved I met my wife at the shopping centre across the road, which as reported before is very good. We had a lovely meal in a Japanese restaurant, the staff were lovely and very friendly. It was a pity they didn't work at the Roxy! The other thing we must mention is the breakfast. We went to the makeshiift breakfast room- the other was being renovated. It was dark, dingy and dirty. Tables left unlaid, lack of cups and saucers. My wife queued for an omelet and was so long being served I had finished my breakfast before she got back to the table. Whilst waiting in the queue to request an omelet a few Japanese men came up and were served before her by the Japenese (I think) egg chef. Others were leaving the queue because it took so long. The hotel is situated close to the East Coast Park and has some wonderful old shophouses to look at on Joo Chiat Road. You can do all that from a hotel in the city as it doen't take long to get there. We were very dissapointed with the Roxy, it felt grubby, unfriendly except for the doormen and a few staff in the downstairs coffee bar. It was very dated. The improvised breakfast room was awful! A totally impersonal hotel, we were given the impression that their guests aren't important to them. They couln't be bothered. I wouldn't advise my friends or family to stay there but maybe an enemy! Don't stay is my advice, we booked the Novotel Clarke Quay after the Roxy and that was fabulous, I'll review that one soon.

Pleasant diversion
Posted: Fri, Nov 23 2007
As we chose to stay 24hours in Singapore on our way back from the UK, we went with the Roxy's luxury option of the Royal Club. After a rather drawn-out check in procedure, we had just enough time to pop into the Club Lounge to enjoy the complimentary hors d'oevres and "cocktails" (beer, wine, basic mixed drinks). Our room was spacious, clean (stains on the carpet) and comfortable, and we had partially obscured views of the harbour. The breakfast buffet in the Club room was very good, and with personal service and attention usually lacking at a buffet! Our room was quiet, and we were also granted an extended checkout time of 3pm, which enabled us to take full advantage of its position across the road from a good-sized shopping mall and market, as well as the pool area. A couple of cautions: We received two vouchers for drinks at the Level 4 bar. The vouchers stipulated house wine, beer, juice or soft drink. My husband ordered a beer and a mineral water. Beer no problem, mineral water (which was a bottle of Perrier), and we were charged S$9.50 for the water! The barman told us the voucher was only good for wine or beer. I assume it would have covered soft drink "on tap", but I was gob-smacked at the price! Secondly, we were offered the complimentary shuttle to the airport which leaves every half hour on the half hour. You have to book, so we did so for 5pm. We arrived at 5 to 5 and discovered (at 5 past when we asked where it was) that the 5pm shuttle had left. Without us, and another party, who had also booked. The bellboy insisted we couldn't have been there on time, and we ended up having to take a taxi. Nevertheless, these were minor drawbacks and I would stay here again for an overnight (and forget mineral water!) for its convenience to the airport and its quiet location.