Hiroyasu AraiPosted: Sun, Oct 26 2008Value:
2.6We stayed two nights there during our short mid-Autumn holidays.
I would say Swissôtel Merchant Court is "a budget 4-star business hotel" with some resort hotel tastes... overall okay to good, but it needs minor but many improvements to be called "the 4-star resort hotel". Please start by saying "Hello" with a smile, "sir" and "I am sorry" whenever those attitudes are expected at the reception desk... especially to non-western guests.
The fun and convenient location, clean quiet room (especially the double bed room they re-assigned us after my complaints!), comfortable swimming pool and friendly concierge staff... it's really pity I cannot make comments only on their good sides because of too many tiny errors and discomfort, with the "businesslike" reception's attitude.
The other Swissotel Stamford looked better but would have to pay double.