Novotel Clarke Quay - Singapore, Singapore 

"Relax, enjoy pool, consider Clark Quai dining options"
Posted: Mon, Nov 23 2009
I was there on a 2 day stopover between Hongkong and Europe. A perfect location if you plan to relax and are not stressed by business meetings downtown. I enjoyed the pool and the sunshine even better, when thinking about snow and ice back home in Europe. Poolsite very well kept, attentive service. Found the department store in the block quite practical. Rooms rather small, but come with bathrobe amenities etc. This place is a former New Otani hotel, so its design does not fit into the usual Novotel line. Did not try the restaurants, too much competition from the leisure time hub Clark Quai.

Typical Novotel
Posted: Thu, Jul 24 2008
The Singapore Novotel is very much in the Novotel corporate 'style'. The room we had was small, as was the bathroom, with minimalism taken to an extreme - no-where to sit other than on the bed and not enough room to put down our suitcases. In fact if there had been a chair we would had to have left our suitcases in the corridor. In other words exactly the same as most other Novotels in the UK, France etc. I know we could have paid for a room up-grade, but for only two nights we did not think the expense was justified Having said that, the location is excellent with regards to Clarke Quay, although this area is relatively 'dead' during the day. In retrospect we probably would have been better to have stayed nearer Orchard Road,to be nearer the main shopping malls. The buffet breakfast, which was included in our room-rate, was excellent, with plenty of choice. I would also mention that all the staff we met, from the front-desk through to the door-men, were friendly and helpful. Overall not a bad hotel for a brief stay, but I would suggest you look elsewhere if you are planning on staying for more than a few days.

Worst service possible
Posted: Sun, Jul 20 2008
Novotel Clarke Quay is a good property with lousy service.At check in we were greeted by the staff as we would have been greeted at a jail. He was stern and did not care to smile. The room service staff take ages to deliver anything. It took them one hour to deliver water to us . I had to ask for the Newspapers from the bell desk daily. The Business lounge staff dislike brown people. Whites and chinese are given preferential treatment. Internet charges are horrendous. They wanted 30 SGD for it daily. The location of the hotel is good. But I guess Swissotel is better located since it is opposite the Mrt station. All in all a disappointing experience. Please go to the hotel if you want to be looked down upon and prefer lousy service.