Vila Gale Opera - Lisbon, Portugal
Address: Travessa Conde da Ponte,
Lisbon, 1300-141
Vila Gale Opera details:
Enter the hotel and feel the music in the air. On your right side a panel with the beginning of La Traviata welcomes you. Beige and black, light wood and stainless steel - the furniture design will catch your attention creating a light, modern and comfortable ambience. The figures that decorate the walls at the reception will watch you while you wait for the elevator that will lead you to the Ópera floor. A room named "Maria Callas" waits for you as comfortable as possible and equipped with all modern amenities. Before dinner you still have time to go to the Gym for half an hour and have a dive in the pool. And finally the time has come... enter the Falstaff Restaurant and be amazed with the 5 giant panels with Ópera images that will look over you while you have dinner. Have a taste of our delicious dishes... Simply fabulous.
Sauna, fitness centre and swimming pool (EUR 7.50 per person and per day).
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Rooms
Twin Room: Twin beds, minimalist design, wooden floor, equipped with air-conditioning, direct dial telephone, satellite TV, safe, minibar, hairdryer, electronic lock, 24 hours room service, Pay TV, and fax/ modem connection.
Junior Suite: double bed room with frontal view to the Tagus river. A separate living room equipped with another TV, sofa and working desk. Complimentary VIP treatment.
Facilities
General: Parking (fee required), Design Hotel, Elevator, Heating, Luggage Storage, Rooms/Facilities for Disabled, Soundproofed Rooms, Safety Deposit Box, Valet Parking, Non-Smoking Rooms, Terrace, Garden, Restaurant, Breakfast Buffet, Bar, 24-Hour Front Desk, Gay Friendly, Newspapers
Activities: Jacuzzi, Spa & Wellness Centre, Indoor Swimming Pool, Massage, Billiards, Turkish/Steam Bath, Walking, Hammam, Games Room, Sauna, Fitness Centre
Services: Internet Services, Dry Cleaning, Laundry, Fax/Photocopying, Babysitting/Child Services, Business Centre, Wi-Fi/Wireless LAN, Meeting/Banquet Facilities, Room Service, Tour Desk, Car Rental, Packed Lunches, Shoe Shine, Ironing Service, Breakfast in the Room, Souvenirs/Gift Shop
Location: Panoramic View, Park, Near Exhibition Centre, Near Airport, Near Highway, University, Near Train Station, Museum Area, River
Dining
In our elegant restaurant Alcântara we serve traditional Portuguese dishes.
Hotel policies
Cancellation
If clx is not done before 24 hrs one night will be charged.
Children
All children are welcome.
All children up to 2 years stay free of charge when using existing bedding.
All children up to 2 years stay free of charge for cots.
All children from 3 to 11 years are charged 50 % of the room stay per night and person for
Pre-pay
No deposit will be charged.
Extra charges
VAT is included.
Service charge is included.
City/tourist tax is included.
Parking
Secured parking is possible on site costs EUR 4.50 per day .
Dining
Buffet breakfast is included in the room rate.
Internet
Wireless internet is available in public areas only and costs EUR 5.00 per hour .
Wireless internet is available in the hotel rooms only and costs EUR 15.00 per 24 hours .
Pets
Pets are not allowed.
Check in / front desk
4.0
We stayed for 3 nights at the Hotel Vila Gale Opera and thought the hotel was really nice. The rooms are spacious, tidy, comfortable and I had no problem getting a good night's sleep. The breakfast buffet is also pretty decent with a fairly large range of food available. The hotel is located a few kms from the town centre but the trams and buses to bring you to town run fairly regularly. We didnt eat in the hotel restaurant or use the leisure facilities so I can't comment on either of those.
Our main objection to the hotel was some of the staff members. Pretty unfriendly to say the least. A typical exchange would go something like:
Me: Can I have some ice please?
Barman: (Says nothing, brings me a bag of ice)
Me: Thank you
Barman: (Mute)
I found some of the reception staff to be equally unfriendly. When I checked out the only words spoken to me were "Did you take anything from the minibar?" ... no mention of whether I enjoyed my stay or a thank you or goodbye. The basic decency you normally expect from people, especially those in the hospitality industry. When we asked the reception staff for information about getting around Lisbon it was like pulling teeth. They gave us the bare minimum of information. The staff are functional but that's all.
So overall, really nice hotel, decent location, shame about the staff but if you have thick skin then this shouldn't be a problem.
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Check in / front desk
10.0
This hotel is ok for sleep one day.
I dont like the bed.
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