Incompetent hotel managementPosted: Sat, Jul 19 2008Location:
5Rooms:
3Service:
2.2Value:
1My boyfriend and I were staying at Maly Krakow for five nights and were unable to get any sleep for almost our entire stay at this hotel.
The reason for this is that, during our stay, the hotel had also been booked by a “bachelor party”; ie: British “hooligans” who were screaming and yelling and behaving like pure animals. We had booked five nights but were kept awake for three nights by extreme noise and yelling in the corridor of this very small hotel. The reception is manned 24/7 but was unable (or unwilling) to do anything about the problem, although they are sitting next to the corridor and perfectly able to hear and see everything that is going on.
If you don’t min yelling, screaming, vandalism, banging on doors and verbal abuse, this is a perfectly nice hotel with clean rooms and a great location just outside the walls of the “old city”. Just don’t expect to catch any sleep during your stay and don’t expect the hotel doing anything about any trouble- or noisemakers.
We recommend a quieter hotel with proper management and security – and we will never go back to Maly Krakow...