Hotel Wentzl - Krakow, Poland     

I booked the Wentzl as was talking my wife away for a birthday treat and we weren't disappointed- it was a great hotel. I booked direct with the hotel so as could specify the room so it overlooked the square and we got rm 34 which was a great room with a great view- only minor gripe was no bath but weather was scorching hot so not that bothered about soak in the bath. But that aside the room was really nice and comfortable- it was decorated nicely and had things like complimentary bathrobes/slippers/toiletries etc which was appreciated. The staff were exremely helpful and pleasant too and couldn't o enough to be of assistance. Breakfast was a good spread and lovely restaurant All in all highly recommended

Well, I travel a lot too and I couldn't speak more highly of the hotel and management at Hotel Wentzl. The hotel itself is incredible and we were lucky enough to have a fabulous room overlooking the market square. The staff were incredible at the front desk always making great restaurant recommendations, booking tours and going out of their way in every respect. It is actually one of the best service levels I have received from a European hotel. Although I booked 2 nights for my parents, they didn't ending up using the first because they decided to stay with relatives at the last minute. Much to my surprise, they were not charged for the room and instead were welcomed warmly the next day. When we arrived, we were horribly lost driving so I went to the hotel asked directions and then the concierge ended up coming in our car and directing us exactly where we need to go so that the car could be valet parked. If that is not superb service, I am not sure what is!!!