HEM Hotel Amsterdam - Amsterdam, Netherlands 

"Recommend to others"
Posted: Mon, Nov 23 2009
We have read all these reviewes and we were little bit nervous. We booked "standard room" that was very nice and clean. Daily cleaning included. As was said before check the prices on diff websites. We had some difficulties to find this hotel... so for another visiters-go by tram to station "Delflandlaan" from that point should be easy to get to hotel. Connection (tram no.2) takes about 20minutes to reach the center. We would go there again. We were surprised for charging the internet connections and some pay-TV channels...

TERRIBLE HOTEL AND CUSTOMER SERVICE!
Posted: Thu, Jul 02 2009
I recently came back from my honeymoon and stayed at this hotel. I do not recommend staying here. You think you get a nice hotel from the pictures, but they do not include the nasty converted trailer they turned into hotel rooms. When you get there they charge a "City-Tax" that you have to pay in cash. They don't give you a receipt for the so called "City-Tax" and it just seems shady. The hotel trailer rooms are across from the actual hotel and of course they didn't add any photos of that because based off of that, you wouldn't want to stay there. The bathrooms in that room are terribly uncomfortable, musky, and just plain disgusting. The one shelf that was in there was broken, the shower drain is placed on the opposite side of where the water runs so you had to shove water with your foot to prevent flooding, and the toilet is smaller than any toilet I have seen. We requested to be moved and we were helped by the most rude and arrogant employee there. Eventually we were moved the next morning and we ended up paying $ Euros on top of what we already paid to be moved to a room that was actually a part of the hotel. That room was definitely better, but only by a small fraction. The shower leaked water everywhere onto the floor, which we had to mop up with the towels. We placed the "Do Not Disturb" sign on our door, but that means nothing to them. They end up coming in anyway. The hotel is located in the middle of nowhere and it's about a 15-20 min tram ride into downtown. Not worth all the hassle and would not recommend to anyone.

ST
Posted: Fri, Jun 05 2009
L'accueil n'a vraiment pas été chaleureux, la personne nous a jeté de l'hôtel parce que nous sommes arrivé à 13.30 au lieu de 14.00 ! Il faisait 50°C dans la chambre. La salle de bain était salle.

KF
Posted: Fri, Jun 05 2009
Un bon rapport qualité/prix pour un hôtel un peu décentré mais facilement accessible et bien desservi par le tram 2 partant de la gare principale.

Sherman McDaniel
Posted: Wed, Jun 03 2009
Our only criticism of HEM is that there was no place in the room to store your clothes. There was a narrow closet with 4-5 hangers, but no drawers, no shelves. For two adults staying a week, we really needed someplace to unpack. We were left living literally out of our suitcases because there was not place to put anything.