Cairndale Hotel And Leisure Club - Dumfries, United Kingdom 

stayed here for two nights with about 60 family members. We had stayed here two years ago and the standards have definitely dropped. We were there with our baby and were put in a room that only had access via stairs, there was no cot in the room and the fridge didn't work. The evening meal in a private room was nice, however, the hotel staff kept walking through our dining area with hot plates of food for other areas!! We ate in the small restaurant at the pool area and had melted plastic served with our salmon and monkfish roulade!! I asked the staff if there was any other access to our room and was just told no, no offer of another room or alternative. In fairness, the hotel was full. We had actually upgraded our room so that we did not feel cramped with the baby cot etc. I complained and told them I was not willing to pay a supplement for a room that was not suitable. The ?40 was taken off but for one night only, I had to insist that I wasn't paying it for the second night either. Not a hotel I would recommend which is a shame as it was much better two years ago.

We booked our stay via the hotel website only the day before our stay and the internet rate of ?75 b&b for the three of us was a very pleasant suprise. Our room (#14) was a very spacious family room with all the facilities you might expect. The room and bathroom were both very clean. No complaints at all! The tariff includes free access to the Leisure Club which was greatly appreciated. The pool, which we had pretty much to ourselves, was warm and a good size. Again absolutely no complaints. Breakfast was a comprehensive self serve buffet with extra options that could be cooked to order (kippers etc.)....... Guess what, no complaints! Overall, I cant help thinking if this hotel was a little bit newer it would be operating with four stars.