Novotel Stevenage - Stevenage, United Kingdom     

Stayed whilst away on Business in Stevenage & Welwyn Garden City. The Hotel itself is conveniently located just off the A1(M) Stevenage North Junction so it is really easy to find. Plentiful car parking at the hotel. Reception area is rather flash but I waited around 5 minutes to before someone came to check me in. However, the greeting was warm and friendly. Room was very nice, the website pictures do it no justice at all. The bed is a little low down - but I had a brilliant quality of sleep every night. The bathroom is very nice... really like the ceiling mounted speaking which is linked to the room TV - nice touch to have a shower yet listen to music or the news on tv at the same time! Good selection of TV channels also with ability to plug in ipod or other mp3 player externally. Had one meal which was very nice... but extremely expensive. Although the bar is very pleasent to drink in. Overall - I'm happy with what I got for the money - different days were different rates - but I didnt pay anymore than ?79. A nice alternative to Premier Inn

A family member had a combined 50th and 21st Birthday party at this hotel . Most of our family stayed over night so there was quite a few of us with lots of rooms. When we arrived we didnt check in straight away as we needed a drink after a long journey. The pots of tea and coffee's were almost cold so i took them back and we waited ages for a replacement as there was only three staff on. The meal we had was very nice but expensive. our rooms were very clean and modern but when i booked them i was told ?69 with breakfast for a triple room, and checking in i was asked to pay ?79 which i refused to pay. The breakfast on Sunday morning was a bit hit and miss, the staff (being only 4 of them) didn't keep the selection of food topped up so at no point was there a full selection to choose from. We had to ask for tea & coffee to be brought over and when it was the coffee was just hot water so i had to sort it out myself. The hotel itself is lovely and clean and modern but there is a lack of experienced staff, considering they knew how many people would be attending the party plus other guests there wasn't enough staff on so there wasn't the service you should expect from a well run hotel.