stuff without jobsPosted: Sat, Oct 06 2007Location:
3Rooms:
0.8Service:
1.3Value:
1During a roundtrip in malaysia we stayed at federal hotel for 2 nigths.
When we arrived a 5pm our room wasn´t ready. So we were told (in not the friendliest way) to wait for about 45minutes. After one hour we were tired of waiting and asked again. In this time the chambermaid only cleaned one 2-bed-room. We were told that if we want to have a doublebed (as we ordered in our reservation) we had to wait another hour.
At around 7pm we went up to our room. It was terribly dirty! At our look around we could review everything our previous tenant had done... Furthermore the room was so tiny, that we couldn´t even turn around. The concierge came up because of our angry call. As answer to our question of the missing towels she told us, that towels aren´t included and that we should talk to the maid, because she is not allowed to come to the rooms?!
So we went angry and tired to the reception. Astonishingly they had a free room! So we went up to 9th floor. The room was a bit bigger, not nicer, but nearly well cleaned.
When we opened the courtain it was pitch dark outside. We had an extriemly nice view into a ventilation shaft. Accomodiationnoise and kitchensmell from 6.30am to 11.45pm and no sunray.
Next day we had breakfast at 9am. There wasn´t any space in the really big dining-hall. We had a bid variety of meals but nothing looked amazingly. Our private highlight was the musty bread. So we left with emty stomach.
During breakfast we asked the hotel-boy to take care of our luggage. He asked unfriendy for how long we are away, because taking care of luggage is not his job?!
As a resume i can only say, that nobody seemed to know whats his work:
a concierge, who can´t help
a maid, who can´t clean up
a boy, who can´t take care of luggage
a cook, who can´t make a difference between fresh and old
Luckily our sightseeingtour and the eveningevents in kuala lumpur were great. Otherwise it would have been the badest stay in history!
PS.: On our flight home my boyfriend told me, that he saw a cockroach in the bathroom, when we left. So -never ever federal hotel again!