IMPIANA KLCC HOTEL SPA - Kuala Lumpur, Malaysia 

Positive but room for improvement
Posted: Mon, Jun 08 2009
My wife and I usually stay at the Mandarin Oriental in KL but we took a chance on the less expensive but equally well-located and newer Impiana. Overall, we would recommend but there is room for improvement. Strong points include: 1) convenient location opposite KL Convention Center, 2) beautiful hardwood floors in the room 3) a decent gym plus a pool that seemed to be 20m long which is Ok for lap swimming and 4) free wifi. Room for improvement included: 1) APPALLINGLY INCOMPETENT AND FRUSTRATING checkin where 4 front desk staff TOLD us to sit and wait while they figured out why they had no record of our reservation even though I had a printed copy of it, 2) while pool itself is nice, it overlooks an active construction site which rather detracts from the ambience, 3) there is no control to change channels of the single TV in the gym which is frustrating if you bike for an hour and are not a great fan of watching rugby football and prefer BBC World or CNN. I do have to compliment the duty mnager who had the balls to face me after I complained about the front desk staff. It des not excuse the incompetence but it shows that there is a manager who has some level of care and involvement in the day to day operations of the business. We would stay again IF we were told that the areas for improvement we identified had been addressed.

Excellant hotels with excellant service and excellant location
Posted: Sat, Apr 18 2009
i stayed there for my business trip last month. the hotels staff were very friendly and helpful. There is an incident i can't find a car park slot but they offer to park my car. The room was big and the bed (most beautiful). i can say they are worth 5 stars.

Best 4 star Hotel i have ever stayed
Posted: Mon, Apr 13 2009
What can i say? I booked this hotel because of their rave reviews. I had to give them a try and i was blown away.. This hotel is a gem! A gem waiting to be found and now i found mine and it's going to be permanently my choice when i'm in Kuala Lumpur. 1) Good service - Everyone in the hotel were spontaneous and helpful. Everyone carried a smile on their face for the 3 nights when i was there. 2) Spacious and well-equipped room - Spacious with many room amenities like plush bathrobes, plush towels, in-room safe, toiletries and flowers to brighten up my stay in their Deluxe Room. And their best quality? Their free in-room internet! Unlimited usage! 3) Good location - Opposite KLCC, 5 mins walk to Pavilion and to the rest of Bukit Bintang and 15 mins walk to Beach Club. Impiana is located right at where you eould need to go for business and shopping. 4) Great breakfast spread - Breakfast was fabulous! Every breakfast was a happy meal to start a good day. They had local food, continental and american.. Their choices of bread have a selection of almost 6 varieties! And i love their roti chanai and fish curry. The only complaint that i have was that there was no clock in the room but other than that, many compliments for this hotel! It was a truly a blessing to stay with Impiana.

Excellent place -Money worth
Posted: Mon, Jul 14 2008
The facilities are very good, specially the pool area. It is not too big, but it has a wonderful view of the Petronas towers. The Spa service is wonderful! There are very skilled and kind therapists and it is a nice place to relax. There are very good musicians in the lobby in the evenings. Breakfast buffet offers several alternatives of local and international food to select Hotel's staff is very friendly. In general is an excellent place to stay for fair price

Excellent place -Money worth
Posted: Mon, Jul 14 2008
The facilities are very good, specially the pool area. It is not too big, but it has a wonderful view of the Petronas towers. The Spa service is wonderful! There are very skilled and kind therapists and it is a nice place to relax. There are very good musicians in the lobby in the evenings. Breakfast buffet offers several alternatives of local and international food to select Hotel's staff is very friendly. In general is an excellent place to stay for fair price