Royal Mirage Deluxe Marrakech - Marrakech, Morocco 

Bedrooms may not have emergency lighting. During a short power cut, there was no evidence of emergency lighting in the rooms. Could be a problem at night if you have to find your way out of a unfamiliar room. Breakfast is slow, late, staff not aware of international visitor requirements, Sink and bath pop-up plugs in our room let out as much water as from the tap. Had to keep running water to wash, shave, bath etc. NO FREE INTERNET!! 55DH / 30 minutes is a rip off for a modern hotel. especially when internet cafes are charging 5DH for an hour. Should provide free internet or at least the first 30 mins each day FOC. First bottle of water is free, then you have to pay. Most hotels I have been in, give 1 or 2 bottles free every day. NO kettle/tea/coffee for that important pick me up after returning from a hard days touring. I have no wish to buy tea/coffee from the bar at inflated prices just to provide a revenue stream. Sunday night is their noisiest night. Was woken up by music/drums on three nights, between 02:00 and 04:00. Not good when settling down in an unfamiliar bed etc. Belly dancer at 21:00 in dinning room, but there is no information or flash advertising on the menu to let potential diners know. Hotel manager was made aware of all these points and admitted there were problems. ATM in French and Arabic language, whilst ATMs in Medina are multi language. Very few people around, Hotel will probably go bust if it doesn't buck it's ideas up on customer service. Not recommended.

I've visited the royal mirage hotel last year and honestly it wan't a good experience the service was very poor also its staff, this year my wife want to go to Marrakech again and like any man on this earth I can't say NO, Marrakech in this periode was full, all hotels was full booked, and again I didn't have an other choice, the ROYAL mirage deluxe was my last one!!! and really I was very serprised, I guess they change all staff!! rooms was clean there is no noise comin' from night club bathrooms was clean and work correctly, my holiday was an unforgetable!!