Ramada - Burbank Airport - Burbank, USA     

The staff was very rude, i found ants in the room and when i ask to speak to a manager i was told that he was on break and that i have to wait 30minutes for him to come back. when he finally decided to speak to me, he was very rude and told me that they didn't have another room for me. 20 minutes after i call the front desk and a young lady answer the phone and she told me that they did have plenty of rooms for the night, i got reallly upset and went to the front desk to talk to the manager again and ask him why he had lie to me? he started to smile like an idiot and told the lady to move me. this guy needs to go asap!!! he name is Alfredo

This was the worst hotel experience I have ever had. There is almost no parking, we had to park across the street. There was a nintendo game controller hooked to the TV. our 5 yr old grabbed it thinking he was going to play a video game. Instead he ordered a movie. We paused the movie within a few seconds and called the front desk to tell them what had happened and that we were not watching and did want to watch a movie. They said they would take care of it. about 15 minutes later a secruity guard showed up saying he was there to fix the TV. we explained again what had happened. He said he would cancel it. 1/2 an hour latter the front desk called and said since we had ordered a movie and waited 45 minutes to try and cancel it we would have to pay for it, we explianed that we had notified them within a few seconds, the staff was rude and totally unwilling to help. The tub faucet didn't work, the thermost for the air conditioner didnt work, the outlet in the bathroom was hanging out of the wall. supposedly the room came with free high speed internet, which we were unable to connect to. When i asked the staff for help they handed me a phone #, this was on a saturday morning, when I called the # i was told they would turn it over to a technician and call me back on monday. Very helpful. With out exception the staff at this hotel was rude and totally unwilling to help with any requests or questions we had.