Campanile Biarritz - Biarritz, France     

This hotel was horrible. I stayed here on business and asked for my own room because the company had booked me a room with someone else and I didn't want that(I had the creditcard in my hand) and they just refused to help me. They said I had to go through my company if I wanted a different room??? But it is my creditcard, so it is my money! They wouldn't help me. They speak not a word of English here and are extremely crabby and rude. Not even the manager spoke English! How did I know what they were saying if they didn't speak English you ask? Well body language and one person working there knew the word no. I stayed here 12 days and I hope my company never sends me back here because I have never been to such a bad hotel in my life. The rooms are small and the beds are hard. The shower is so small you have to stand sideways to shower. The tap handel was leaking so the whole floor would be wet when you showerd. They have only 7 channels and they are all French so you are cut off from the world there if you speak English and stay there 12 days. The restaurant had a good buffet but bad service. There was one waitress who was very good but then again they were always understaffed so great service was impossible. I ordered fish because I don't eat meat and they gave me pork. When the manager came to pick up my plate and I hadn't eaten anything I asked her if it was meat because I had ordered fish and she couldn't understand me. So she just took my plate and left. Unbelievable I swear! The hotel is next to the airport so that can be either good or bad. You are not within walking distance of any shops or other restaurants and you hear airplanes taking off at all hours. The good is that when you need to catch your flight you are there in 2 minutes. I strongly advise against visiting this hotel!!!!