Grand Hotel Cravat - Luxembourg, Luxembourg     

I stayed in many hotels worldwide, but this was the first (and hopefully last) hotel that I checked out early. I booked for 3 nights, but checked out after the first night. The hotel is old and needs renovations quickly! The reception is very unprofessional. The rooms are old, smelly and the windows are not soundproof. I had several problems with housekeeping, I could not iron my shirts, this was only done by housekeeping, but they were not in the hotel around 6 PM when I wanted to iron it myself. I was promissed that my shirts would be ironed the same evening, but my shirt was disappeared in the morning. I waited for more than an hour, before they finally found it. I had no time for breakfast and missed my business appointment. The staff in the hotel is absolutely not friendly and very unprofessional.

Reading the previous ambiguous reviews here, I was somehow unsure of what to expect. However, I must say that I was more than satisfied. The hotel is right in the center of Luxembourg City, everything is within easy walking distance - the cathedral is only 3 minutes away. The whole atmosphere is very charming - it is a typically old-world hotel, with a great lobby and bar, very friendly staff etc. Mind you, it does not always offer the typical non-descript yet predictable standard of international chains, as its luster is somewhat faded, the room equipment (TV etc.) is not quite up-to-date etc. Nonetheless my room was spotlessly clean and I had nothing to complain about. The staff is friendly, multilingual and helpful.